Privacy Policy

Data Controller

The data controller responsible for your personal data is Helvetia Communication Coaching AG, located at 63 Seefeldstrasse, 3rd Floor, Zurich, Canton of Zurich, 8008, Switzerland.

Information We Collect

When you use our online platform, register for our services, inquire about our coaching or workshops, or communicate with us, we may collect various types of information, including personal data. This includes:

• Identity Data: such as your name and title.
• Contact Data: such as your email address, postal address, and phone number.
• Profile Data: such as your username and password for any registered accounts, your interests, preferences, feedback, and survey responses.
• Service Data: details about the services you have purchased or inquired about, and information related to your coaching needs or goals that you choose to share.
• Technical Data: such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: information about how you use our site and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We may also collect aggregated data, which is statistical or demographic data derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity.

How We Collect Information

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, Profile, and Service Data by filling in forms or by communicating with us directly, such as when you register on our site, book a service, subscribe to publications, request marketing, give us feedback, or contact us.
• Automated Technologies or Interactions: As you interact with our site, we may automatically collect Technical Data and Usage Data. We collect this personal data by using cookies and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, search information providers, and technical, payment and delivery service providers.

How We Use Your Information (Purposes and Legal Bases)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and manage our services to you (Performance of a Contract).
• To manage your account and provide you with support (Performance of a Contract, Legitimate Interests).
• To process and deliver your service bookings (Performance of a Contract).
• To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey (Performance of a Contract, Legitimate Interests, Legal Obligation).
• To enable you to participate in surveys, contests, or promotions (Performance of a Contract, Legitimate Interests, Consent).
• To improve our online platform, services, marketing, and customer relationships (Legitimate Interests).
• To administer and protect our business and this service (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (Legitimate Interests, Legal Obligation).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (Legitimate Interests, Consent).
• To use data analytics to improve our site, services, marketing, customer relationships and experiences (Legitimate Interests).
• To make suggestions and recommendations to you about services that may be of interest to you (Legitimate Interests, Consent).
• To comply with a legal or regulatory obligation.

We will only send you direct marketing communications by email or text message if we have your consent or a legitimate interest. You can opt out of receiving these communications at any time.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing Your Personal Data

We may share your personal data with third parties in certain circumstances, such as:

• External third parties who provide services to us, such as IT and system administration services, professional advisors (including lawyers, auditors and insurers).
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this policy.
• Relevant authorities where disclosure is necessary to comply with a legal obligation.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Your data may be processed outside of Switzerland or the European Economic Area (EEA). Whenever we transfer your personal data out of Switzerland or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or relevant Swiss authorities.
• Where we use certain service providers, we may use specific contracts approved by the European Commission or relevant Swiss authorities which give personal data the same protection it has in the EEA or Switzerland.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You also have the right to lodge a complaint with a supervisory authority. In Switzerland, the competent supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC). In the EU, you can find details of your local supervisory authority online.

Cookies

Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use different types of cookies for various purposes, including:

• Strictly Necessary Cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting Cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Third-Party Links

Our site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our service is not intended for children under the age of 16, and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions regarding this privacy policy or wish to exercise your rights, please contact us at:

Helvetia Communication Coaching AG
63 Seefeldstrasse, 3rd Floor,
Zurich, Canton of Zurich, 8008
Switzerland